Note: This continues to be a collaborative effort. As a member of the team, you are now a collaborator! Also, the name of this role has changed a few times: dispatcher, intake, aid coordination. They’re all the same.

Aid Coordinators try their best to be resourceful, persistent, patient, creative, and endlessly kind.

Our mission is to enable authentic human interaction and relationships. Not only are we serving an immediate need; we are building a community!

Community aid coordinators act as links between neighbors requesting help and neighbors available to help. We are not bosses or managers; we act collaboratively with each other and other SWMA members. Our service to the group is to maintain up to date information, act as the first point of contact for neighbors requesting aid, and do our best to create a community for our neighbors where people can freely ask for what they need and find the best, most appropriate resources for them.

General Workflow/Logistics

Set up Chrome

To stay organized with Google products, we recommend creating a new user in Google Chrome for SWMA:

  1. Open a new window (not tab) in Google Chrome
  2. click the icon at the upper right (likely with your photo or initials on it)
  3. click “+ Add.”
  4. From there, create a new Chrome user for SWMA. This will create a brand new blank user in Chrome for this window only (you can stay logged into your personal Google in other tabs, as long as you’re the selected user in those tabs!).
  5. Now in your SWMA user, sign into the SWMA Google account Passwords for Gmail, Voice, Drive, etc. are pinned in the CAC Slack channel. Contact Katelyn or Emma if you’re having issues!

Documents you should have open during your shift (at minimum):